GoDaddy.com, the web’s largest domain registrar trying to retain its users by apologizing for the outage on Sep 10 and 11. It has also sent Emails to its customers with one month of credit as a compensation.
Users of GoDaddy have received an email from CEO Scott Wagner on Wednesday, with taking all the responsibilities for the inconvenience.
He also confirmed that the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified they took corrective measures to restores services for their customers.
An excerpt of the Email:
“We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.
“We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.”
Do you think GoDaddy will be able to regain faith of its customers? Specially, when an anonymous hacker with Twitter handle AnonymousOwn3r took the credit with his flurry of live tweets.